Our Service Guarantee

We make every attempt to ensure that you are satisfied with your experience at The Mermaid Sealon. In the event that you are not satisfied, please let us know at the time of your service or within 72 hours after your service has been performed. 

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24 Hour Cancellation Policy

We understand that due to your busy schedule you may have to cancel or change an appointment with us. In order to respect the time of both our clients and our staff, we simply ask that you notify us of cancellations or reschedule your service at least 24 hours prior to your appointment. This policy ensures that stylists have ample time to fill the appointment slot. Should you need to cancel your appointment less than 24 hours prior to the scheduled service, you will be charged a $75 fee at the time of your service. In order to rebook the appointment, clients must pay the fee, you will not be rescheduled without first collecting the full $75 fee.

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No Show Policy

In order to respect the time of our stylist, all appointment no shows are subject to a $75 no show fee. Please be advised if you no- show on a rescheduled appointment ( a second no-show) we will not schedule any future appointments without first collecting full payment for your needed service.

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Late Arrivals

Please be courteous to your stylist and fellow clients by arriving on time ( or early) to your scheduled appointment. If you are running late for your appointment and you have not notified The Mermaid SEAlon, there will be a $15 late fee under 20 mins. Clients arriving 20 minutes or later for your appointments will forfeit the original appointment, subject to $75 fee and be rescheduled.

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Refunds

All services are non-refundable but we will be more than happy to schedule a corrective service within 72 hours. The service must be a mistake from the service provider, not something you thought about after the services were performed. In the event of a disagreement, a re-service must be validated by management. Customers have 72 hours to contact the salon to receive a

service to discuss any dissatisfaction. Corrective services will not be allowed 3 days past the initial service date.

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Non Mermaid Hair Extensions / Foreign Extensions

Clients must acknowledge that the hair being installed is not Mermaid Hair and The Mermaid Sealon is not held liable for the quality of the hair or any damage that may result to the extensions due to color/products. The Mermaid Sealon is not responsible for clients' decision to apply non mermaid hair extensions that will result in an additional fee.

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Extension Maintenance- 6 Week Policy

Clients who receive Mermaid Extensions are required to schedule extension maintenance every 6 weeks. Clients who do not schedule Mermaid extension maintenance prior to 6 week will be subject to pay the $200 maintenance fee.

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Extension Liability

The Mermaid Sealon is not responsible for clients who fail to schedule a service at The Mermaid Sealon and receive service at any other Salon on their Mermaid Extensions.

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Right to Refuse Service

The Mermaid Sealon has the right to refuse service to anyone demonstrating behavior to any member of our staff.